Warranty , Terms, Care & Use
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Use of this website implies agreement to all terms and conditions outlined in the following terms of service:
Any refunds or cancellations of order are subject to a 3.5% credit card processing fee.
The current lead time will be provided at the time of purchase, and is also available under heading ‘Lead Time.’ The quoted production time at the top of this web page is an average production time of current orders that have recently been shipped. Please do not contact us for order status before your estimated lead time. JDF does not guarantee production times. Lead times/Production times are estimates. They do not include shipping time. Please keep in mind that our products are manufactured to your specifications by the hands of skilled craftsmen, and no shortcuts are taken in an effort to ensure that you receive products of the highest possible caliber. We do not offer rush orders. Every customer is valued and out of fairness to all of our customers we complete projects only in the order they are received. If you need something by a certain date, please plan ahead. JDF is not responsible for manufacturing delays up to 4 weeks. If you have any further questions that are not answered in the posted policy, please do not hesitate to contact us for additional assistance.
To keep product costs as low as possible we primarily sell our products via our online store. If you need assistance, we welcome phone calls and emails anytime, and we are very responsive. However, if you wish to place an order in person we can accommodate by appointment. Our sales office is located in unit 116. We are a manufacturing facility, so forklifts and heavy machinery are in use both inside and outside of our building. For safety reasons, children are not permitted in our warehouse at any time. Thank you for your understanding and cooperation.
Will Call address is 2311 A Street, Santa Maria, CA 93455.
Damage in Shipping:
Please follow this protocol when accepting your shipment:
Remove the plastic wrap and inspect the grill for damage before signing the delivery receipt.
IF DAMAGE IS FOUND: Customer must have the driver or terminal staff specifically note the damage on the delivery receipt BEFORE signing for the shipment. If you take possession of the shipment. Without the carrier noting damages, JDF cannot assist with reimbursement or replacement of damaged items.
Take pictures of the grill still on the pallet to show any damage.
DO NOT dispose of any pallets or packing materials. The freight company will make an appointment to assess the damaged items. Disposal of these materials or failure to comply with inspectors will void any damage claims.
Do not attempt to fix the damaged items yourself. This will void any claims and JDF will not be able to help you with reimbursement or replacement.
If you have opted to pick up at a freight terminal, damage must be noted before the shipment leaves the terminal.
Contact us within 24 hours of delivery or pickup so we can submit a damage claim with the carrier and provide any replacement parts.
We will work with you to provide a replacement product or repair the existing product in a timely manner. Repair or replacement is at JDF discretion in each individual situation. JDF is not responsible for indirect costs/delays associated with damaged or missing products.
Shortages or Discrepancies:
JDF will make shipping arrangements with a 3rd party shipping carrier at the request of the customer. Grills are shipped common carrier LTL Freight. Most grill styles are shipped nearly fully assembled, and ship strapped with plastic pallet strapping to a wooden pallet, then protected with stretch wrap. Caster tires and round wheels may need assembly by customer. JDF provides tracking when orders ship. Typical domestic shipments take between 1-8 business days depending on location. Occasionally shipments take longer than expected. JD Fabrications is not responsible for delays in shipping or delivery up to 30 days. Shipping delays do not constitute for a reason for cancellation of an order.
"Lift gate" and "residential delivery"options will be included automatically unless otherwise requested. All shipments are delivered "curbside" and will be dropped off within a few feet of the back of the delivery truck. It is the responsibility of the customer to protect the delivered shipment from the elements in order to prevent damage to the contents.
The customer is responsible for arranging a delivery appointment with the freight carrier within 72 hours of being contacted by the carrier. Failure to respond to a carrier request for delivery will result in the shipment being returned to JDF. If a shipment is returned due to non-response, the customer is responsible for original shipping fees, return fees, and reshipment fees. Please make sure the phone number provided in your order is one at which you can be reached during business hours. If you do not answer unknown phone numbers you will need to track your shipment via phone or carrier website and plan to contact the terminal accordingly. We are not responsible for returned shipments as result of the carrier not being able to reach you.
Special delivery charges including but not limited to ‘limited access’ 'inside delivery' 'construction site delivery' 'rural delivery' and 'address re consignment' are not included in standard shipping rates but will be charged to the customer if utilized.
For example, if you need a freight item delivered to a gated or difficult to access property, this is considered ‘limited access’ and would need to be brought to our attention at the time of order so that the appropriate shipping charges can be formulated.
In regards to commercial addresses, an address is considered commercial if deemed so by the carrier. Commercial addresses meet the following criteria: someone is always present to accept delivery during normal business hours, Monday-Friday. Commercial deliveries do not always include call before delivery or delivery appointments. Carriers DO NOT consider commercial addresses to include schools, churches, businesses run out of a home, rural addresses, wineries or tasting rooms, farms, ranches, or similar.
JDF ships orders to the customer provided address. Please ensure the address and contact is correct. In the case of change of delivery address or contact, 're-consignment' fees will result.
For 'inside delivery' the location of inside delivery location is at the drivers discretion. Most of the time it involves delivery to a garage or lobby. Inside delivery does not include delivery to your backyard. In no circumstances does inside delivery include moving the item up or down steps, across uneven terrain or pavement, or removing the product from the pallet.
Steps/Stairs/Uneven terrain: In no circumstances does any form of delivery include moving the item up or down steps, across uneven terrain or pavement, removing the product from the pallet, or installation. Doing so may damage the product, flooring, or surrounding structures.
When opting to pick up a shipment at a freight terminal the shipment must be picked up within 72 hours of being notified by the carrier. Failure to pick up your shipment within 72 hours will result in the shipment being returned to JDF. In that case the customer is responsible for original shipping fees, return shipping fees, and any reshipment fees.
We have very limited storage space at our manufacturing facility. JDF will begin charging storage fees for items not picked up within 7 days of being notified of completion, or immediately in the case of returned shipments.
Shipping fees as follows: Grills 36” and below- $25/day, Grills 37”-60”-$50/day, Grills over 60”-$100/day, Trailer grills-$200/day.
Smaller items and grates ship UPS Ground. Shipments valued over $100 will require an acceptance signature upon delivery.
All orders are shipped immediately upon completion unless other is agreed upon at time of order. JDF will provide tracking (PRO) number by email upon shipment. Shipments may be tracked using the provided freight carrier website or by calling the carrier directly.
JDF Drop in style products are designed to work on a firm, solid, four-sided surface that is structurally level and capable of supporting the weight of the product by it’s lips or flanges. The surface and surrounding structures must be able to stand up to the high heat that the product will emit when in use, occasionally upwards of 2000 degrees Fahrenheit. JD Fabrications makes no representations whatsoever as to the structural integrity, heat tolerances, or rated load for any foundation or structure not manufactured by JDF. JDF may require photos or proof of the design foundation used in conjunction with the product if purchaser makes a claim under this warranty. JDF reserves the right to invalidate this warranty if it’s determined the foundation to be inadequate.
This warranty covers the following items during normal wear:
1. Any physical flaw in the product that causes a weld to split or crack despite normal usage and proper handling (as outlined in Care and Use instructions).
2. Any manufacturing defect (ie. the size or gauge of the product or its parts).
3. Any mechanical issue with a height control mechanism under normal usage respecting reasonable weight limits.
JDF reserves the right approve or deny warranty/damage claims in all cases.
1.Physical abuse or damage to the structure or material, including but not limited to: warping, discoloration, burn marks, paint chipping, or rust.
2. Damage associated with an improper foundation or installation.
3. Replacement of an accompanying piece in a situation where only one piece is defective.
4. Used floor models, prototypes, or grills built to customer requested design specifications. JDF does not warranty any design that is built to customer specifications that is not sold on our website, including but not limited to: oversized products, deeper or shallower fireboxes, dual wall designs, three sided designs, installation of DIY kits, any custom materials, or any non-height adjustable designs.
5. Any resale item including but not limited to rotisseries and their components and vinyl covers.
*Electric rotisseries and their components are warrantied for ONE year. We will ask for the item to be returned before replacement is provided.
6. Any consumable pieces (including but not limited to: cable wire, tires, grill grates, charcoal grates, firebrick).
Painted and finished products are hand sprayed/painted. Some slight blemishes are to be expected.
Customer is responsible for all return costs if seller is not at fault.
REVIEW THE CARE AND USE INSTRUCTIONS IN DETAIL PRIOR TO USE. YOU CAN REVIEW THE CARE AND USE INSTRUCTIONS HERE.
2311 A Street
JD Fabrications Inc
2311 A Street
Santa Maria, CA 93455