JD Fabrications inc. Terms
TERMS AND CONDITIONS
Material will not be available for pick up or shipment until receipt of payment in full. Final balances are due prior to shipment and within one week of being notified of order completion, unless arranged prior to purchase.
Prices are subject to change, and quote may be withdrawn at anytime prior to payment. Only items shown and/or described within our quote are supplied. Alternatives, deviations, and changes to this quote involving additional cost will require a change order. JD Fabrications manufactures all products to order. As such, orders may not be canceled once manufacturing begins. Manufacturing begins when JD Fabrications orders materials and or parts for an order or when the order has been in place for 3 days. In any event, orders may never be canceled after an order has been in place for 3 days, including manufacturing delays of up to 4 weeks. These are artisan products made right, not quickly. All items must be picked up from our warehouse or shipped within one week of being notified of completion, unless arranged prior to purchase. We have very limited storage space and cannot store products longer than one week. Items not picked up or shipment arranged within one week will be charged storage fees as follows: Under 5 sq ft, $25/day. 5-15 sq ft, $50/day. Trailers $100/day.
Any refunds are subject to credit card processing fees.
FABRICATION AND LEAD TIMES
JD Fabrications Grills are made to order. A fabrication lead time will be given on the date of purchase, and is an estimate, not a guarantee. Lead times are constantly changing based on season and demand. We do our very best to get orders out as quickly as possible. We are a small business and wear many hats. Our office time is precious so we will not respond to requests for completion dates prior to the estimated date of completion given at purchase.
We are not responsible for manufacturing delays of up to 3 weeks. Every customer thinks their project is the most important, and they are all right! Because we value all of our customers, we do not offer rush orders, and complete projects only in the order they are received. If you need to receive an order by a certain date please plan ahead. These are artisan products with our concentration on being made right, not quickly. Thank you for your understanding.
JD Fabrications ships products from its locations F.O.B. JD Fabrications. JD Fabrications will make shipping arrangements with a 3rd party shipping carrier at the request of customer. Grills are shipped common carrier LTL Freight. Most grill styles are fully assembled and packaged on a pallet. We provide tracking when orders ship. Typical domestic shipments take between 1-10 business days depending on location. Occasionally shipments take longer than expected.
JD Fabrications is not responsible for delays in shipping or delivery up to 30 days. Shipping delays do not constitute for a reason for cancellation of an order.
Most carriers offer "Guaranteed Shipping Rates" for additional charge.
While it is not a typical occurrence, damage during transit does happen. Please follow this protocol when accepting your shipment:
- Remove the plastic wrap and inspect the grill for damage before signing the delivery receipt.
- IF DAMAGE IS FOUND: Customer must have the driver or terminal staff specifically note the damage on the delivery receipt BEFORE signing for the shipment. Without carrier noted damage JD Fabrications cannot assist with reimbursement or replacement of damaged items.
- Take pictures of the grill still on the pallet to show any damage.
- If you have opted to pick up at a freight terminal, damage must be noted before the shipment leaves the terminal.
- Contact us within 24 hours of delivery or pickup so we can submit a damage claim with the carrier and provide any replacement parts.
- JD Fabrications will either repair or replace products at JD Fabrications’ option.
- Products shipped to a terminal for pick up must be picked up within 72 hours of being notified by carrier. Storage fees may apply if order is not picked up within 72 hours. We will bill separately for any such storage fees.
- If customer cannot be reached within 7 days of first attempted contact by delivery company or JD Fabrications inc., the customer's order will be returned to JD Fabrications inc.. The customer will then be refunded the original purchase price of the order, less shipping costs.