All JD Fabrications grills are shipped 3rd party freight.
How to calculate shipping:
Add all your items to your cart and proceed to checkout. Before any credit card information is asked for it will give you a shipping total.
Are the grills shipped assembled:
Grills 48" and smaller are shipped without wheels installed everything else is fully assembled and ready to use. Installation takes less than 8 minutes and can be installed while on pallet. All grills larger than 48" are fully assembled.
Freight commercial or residential:
JD Fabrications Inc. website only calculates residential curbside freight quotes. For commercial freight quotes please email us with your address and whether or not you have a loading doc or forklift.
Is their a discount on shipping:
We do not offer discounted freight pricing we charge what we are billed.
How long does freight take to arrive:
JD Fabrication Inc. does not guaranty freight times. In general freight takes 2-7 business days.
How to file a claim on damaged product:
While it is not a typical occurrence, damage during transit does happen. Please follow this protocol when accepting your shipment:
- Remove the plastic wrap and inspect the grill for damage before signing the delivery receipt.
- IF DAMAGE IS FOUND: Customer must have the driver or terminal staff specifically note the damage on the delivery receipt BEFORE signing for the shipment. Without carrier noted damage JD Fabrications cannot assist with reimbursement or replacement of damaged items.
- If damage is noticeable from the outside take pictures before unwrapping or take a video while unwrapping.
- Take pictures of the grill still on the pallet to show any damage after unwrapping.
- If you have opted to pick up at a freight terminal, damage must be noted before the shipment leaves the terminal.
- Contact us within 24 hours of delivery or pickup so we can submit a damage claim with the carrier and provide any replacement parts.
- JD Fabrications will either repair or replace products at JD Fabrications’ option.
- Products shipped to a terminal for pick up must be picked up within 72 hours of being notified by carrier. Storage fees may apply if order is not picked up within 72 hours. We will bill separately for any such storage fees.
- If customer cannot be reached within 7 days of first attempted contact by delivery company or JD Fabrications inc., the customer's order will be returned to JD Fabrications inc.. The customer will then be refunded the original purchase price of the order, less shipping costs.